Professional fees, such as exam fees or contact lens fitting fees, represent payments for services that were rendered (even if not successful) and are not refundable.

Eyeglass lenses are custom made devices and are NOT refundable, but we will be happy to correct any problems you may experience.

Eyeglass Rx Changes

• For prescriptions written by other doctors: Eyeglass lenses will be remade one time at 1/2 price if the prescribing doctor provides a new prescription in writing within 30 days of dispensing. Rx changes after one time 1/2 price remakes or after 30 days will be charged the usual lens price.
• For prescription by doctors at Franklin Optical: An office visit to recheck the prescription will be provided and new lenses will be made at NO CHARGE within 30 days of dispensing. Recheck visits after 30 days will be charged the usual fee for a brief exam.
• If a Franklin Optical  prescription is filled elsewhere, and an Rx change is needed, we will not be responsible for any charges incurred. Most reputable optical dispensaries allow doctor Rx changes at no charge, but this is up to the patient to inquire about such policies in advance of purchase.

Policy for Making New Lenses for a Patient’s Old Frame

• We cannot be responsible for breakage when we reuse a patient’s old frame to manufacture and insert new lenses.
• We will use the utmost care if we accept a patient’s frame, but in a small percentage of cases the frame parts or material will be worn or brittle to the point that it will not support a new lens.
• Older frames are usually discontinued by the manufacturer and replacement parts are generally not available. Putting new lenses into an old frame may create a pair of glasses that cannot be repaired later.
• If a patient’s frame breaks during our handling, the purchase of a new frame is at the patient’s expense. We may have to discard the first pair of lenses made for the original frame, but no additional charge will be assessed for lenses.



Order Cancellations

• Prescription orders can be canceled once the lenses have been generated but will be subject to a 50% cancellation charge
  
• Frame orders "by Catalog” cannot be canceled once the frames have been ordered by our Staff.
• Value frames cannot be exchanged nor returned.
• Repairs have no warranties unless written on receipt.
  

Still have questions? Please contact us anytime! We look forward to hearing from you.

franklin4711@gmail.com

Mobil    281-235-4200